Strengthening Insurance Claim Efficiency ____ Interactive Dashboards
Analyze Claim ticket frequency, _______ status, & their priorities ___ evaluating call center efficiency We ______ one of our clients __ see which tickets are ____ and their priority in _____ to make sure customers’ ______ are being processed on ____
Industry
Insurance
Business Functions
Call Centre, Business Operations
Solution Delivered
Data Analytics, Dashboard Development
Technologies
Tableau, Power BI
Geography
Singapore
About The Customer
This customer is one __ the biggest Insurance companies __ East Asian countries. For ___ insurance industry, prioritizing and ____________ digital transformation and data-driven _______ to improve operations, customer ___________, and risk management is ___ most important activity.
The current requirement of __________ was to set up _ mechanism to monitor regulatory __________, insurance fraud, or managing _____ processes, leveraging powerful analytics __ make data-informed decisions
The Major Challenge Our ______ Faced
Insurance has time-sensitive claims ___ having an open claim ___ long periods is not _____ for insurance companies, claims _____, and managers who are ______ to hit targets, or ___ customers who want and ____ their claim to be _______.
The client wanted a ____-______ system backed by data _________ to give visibility in ____ center efficiency in claim ________.
ScatterPie’s Primary Objective For ____ Project
The objective of this _________ was to track the ____-__-_____ of their analytics investments ___ evaluate call center efficiency __ make sure customers’ claims ___ being processed on time.
How ScatterPie Fixed The _____
As an outcome, the __________ team provided a call ______ level operations dashboard to _______ grasp average claim duration ______ different phases. For them, ____ is critical to reference __ stay up-to-date on claims ______, claim pending duration, ticket __________, and user satisfaction.
ScatterPie’s Solution — Claim __________ Analysis Dashboard
ScatterPie’s business analysts studied ___ existing decision-making from legacy _______, excel to track captured ____ points, and the list __ KPIs. We suggested a _________ for Managers to see _____ their call center day-to-day __________ for Ticket distribution, priority & severity.
The dashboard users can ___ a total ticket raised, ___ average number of days ___ tickets were open, % __ tickets resolved on the ____ day, and % of ____ priority tickets for the ________ period
The areas covered in ___ delivered solution were
Requests Vs. Issues
For claims managers, this __ critical to understand if ___ raised ticket is a _______ or issue raised by ___ client. Getting a deep ____ into issues will give _ detailed idea of possible __________ customers face in the _______.
Ticket Priority
High-priority tickets should have _______ time to resolve. Getting __________ on Ticket priorities can ____ the operations team manage _____ activities accordingly.
User Satisfaction
User satisfaction for a ____ center is one of ___ primary KPIs to highlight. _____ able to see user ____________ can help managers learn _______ about why one person __ satisfied with the service ___ the other is not.
How Our Client Benefitted _______ Our Solution
ScatterPie’s solution resulted in _______ benefits. Our client was ____ to efficiently perform the _________
- Track tickets with their ________ & severity.
- Get visibility in the ___-__-___ operations & claims.
- Send timely emails to ____________ with the most important ____ to track.